To add a new question go to app settings and press "Manage Questions" buttonThe Broadmax Networks professional technician will install the Router (with power supply) and will connect 2 devices, such as: desktop computer (connected to modem with a supplied LAN cable), laptop and/or Smartphone.You can ask your technician to connect additional devices for an additional cost. Any non-standard installation extras will be billed on your next Broadmax Networks invoice. An Broadmax Networks antenna, radio, and mount will be located with a clear line of sight to our towers.Up to 125 feet of CAT-5 or CAT-6 cable will be run from the antenna outside to the router inside through a single exterior wall penetration to an adjacent interior wall. It will be terminated on the inside wall with a two-connector faceplate. If a pole mount is installed, up to 25 feet of trenching is included.All outdoor penetrations and water-resistant compression fitting are thoroughly weather-sealed.

On average, most customers are installed within 5 to 7 business days of their order. Installation times may be longer due to the surge of demand for this service. However, if you need an expedite installation, it could be with 48 to 72 hours. Must request expedite services.

Our installer will connect two devices during your installation appointment. However, you can ask your technician to connect additional devices for an additional cost. Any non-standard installation extras will be billed on your next Broadmax Networks invoice.

No. There is no phone line or dial-up data modem required to use your Bradmax Networks service.

Satellite Internet service is available everywhere, even in areas with slow DSL and where fiber and cable options will not reach. Satellite Internet is available wherever you live, even if you live in a rural area where cable or fiber lines are unavailable.

Broadmax router provides two networks, a 2.4 GHz and 5 GHz. Deciding which network to use should be based on your unique set-up. The 2.4 GHz can be used for all your wireless devices. It can transmit data over longer distances and through walls and other solid objects. The 2.4 GHz band is more susceptible to interference, so speeds may not be as high. The 5 GHz band is ideal for newer devices such as your laptop, phone, or tablet because it can transmit higher amounts of data.

Wireless Internet access requires a “line-of-site connection” from your house to one of our towers. This means that any large trees, buildings, or other obstructions may cause interruption of service. Weather will not cause a degradation of service, even in very severe storms. Your connection will remain stable even during rainy months or other stormy weather.

The most common reason for this is that you have a virus or spyware running on your machine. You can check the virus and spyware links included on this site. If that does not help, you should have your computer looked at by a computer repair professional.

Here are some quick ways to stop most problems that may be slowing down your connection: Ensure you are getting a clean test. Stop any ongoing downloads and shut down any programs that may be using your connection, such as peer-to-peer software. Simplify the picture. If you are using Wi-Fi to connect, try using a wired Ethernet connection to eliminate the possibility of wireless interference. Reboot your modem and router. It is the stock advice, but it solves an astonishing number of problems.

The ping is the reaction time of your connection–how fast you get a response after you have sent out a request. A fast ping means a more responsive connection, especially in applications where timing is everything (like video games). Ping is measured in milliseconds (ms). The download speed is how fast you can pull data from the server to you. Most connections are designed to download much faster than they upload, since most of the online activity, like loading web pages or streaming videos, consists of downloads. Download speed is measured in megabits per second (Mbps). The upload speed is how fast you send data from you to others. Uploading is necessary for sending big files via email, or in using video-chat to talk to someone else online (since you must send your video feed to them). Upload speed is measured in megabits per second (Mbps).

Firefox: Go to Tools > Clear Recent History. Choose the time range and the items you wish to clear and click Clear Now. IE6 (Internet Explorer): Go to Tools > Internet Options > General. Click Delete Files. Check the box next to Delete all offline content in the window that opens and click OK. IE 7 & 8 (Internet Explorer): Go to Tools > Internet Options > General. Under browsing history click Delete. Choose which items you wish to delete and click the Delete button next to each item to delete it. IE9 (Internet Explorer): Go to Tools > Safety > Delete browsing history. Then untick the option for Preserve Favorites website data, tick the options for Temporary Internet Files and Cookies and click Delete. Safari: Go to Safari > Empty Cache. Click Empty in the window that opens to clear the cache Opera: Go to Tools > Delete Private Data. Choose which items you wish to delete and click Delete. Chrome: Click the wrench icon at the top right corner of the screen and go to Tools > Clear Browsing Data. Select the items you want to delete, choose the period for which you want to delete them and click Clear Browsing Data.

If you have an email address that you like, you can continue using that email address with your Aptech Networks service. However, you must make sure your email address provider will allow you to keep your email address if it is from another ISP. Sometimes you must pay that ISP an extra fee to keep your email address.